FAQ: Frequently asked questions at La Fabrique Des Lutins

FAQ - The Elf Factory

FAQ - Frequently Asked Questions


How to place an order on La Fabrique des Lutins?

To place an order, simply select the products you wish to purchase and then click the "Add to Cart" button. Once you have added all the products you want, you can access your cart and proceed to checkout.

How long does it take to receive my order?

Delivery time depends on your country of residence and the delivery method chosen. We usually inform you of the estimated delivery time when ordering.


What payment methods do you accept?

We accept payment by credit card.

Is payment secure on your site?

Yes, we use advanced security protocols to ensure your online payments are secure.

Returns and exchanges

How can I return a product?

If you are not satisfied with your purchase, you can contact us to request a return. We will explain to you the procedure to follow to return the product and obtain a refund or exchange.

What are the conditions for returns and exchanges?

Products must be returned in their original condition and in their original packaging, with all accessories included. Return costs are your responsibility, except in the case of a defective or non-compliant product.


Our average delivery times are 2 to 4 working days.

We deliver everywhere in France.

Shipping costs are:

- €4.90 for delivery to a Relay Point.

- €7.90 for home delivery by dpd France.

Shipping costs are free from 30€ euros of purchase for all customers living within 30 km around Gueugnon (71130, France).

Don't worry, if your order hasn't been sent yet, contact us immediately and we will be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent, no further modifications can be made .


Yes, the lafabriquedeslutins.fr site uses an SSL certificate securing the Site and your browsing. You will notice that the URL of all the pages of our site begins with "https://" guaranteeing you the use of the secure HTTPS protocol.

Currently, you can pay by credit card on our site. We do not accept bank checks, transfers or payments upon receipt.


You have the option of returning an item to us at your expense, with tracking number, within 14 days from the order date.

The item must be intact, in its original packaging. However, sale items cannot be returned. Before returning an item, please contact us at contact@lafabriquedeslutins.fr .


We currently do not have any referral or partnership programs at this time. However, if you have any good ideas, please feel free to send us an email.

If you still have any questions, you can contact us by email at contact@lafabriquedeslutins.fr